Terms & Conditions | Tebcal Cleaning
1. Services and Payments
1.1. Scope of Services
The services to be provided will be detailed in the service agreement between Tebcal Cleaning and the Client.
1.2. Payment Terms
Clients will receive an invoice after each cleaning session, which must be paid virtually within the specified period. Failure to pay on time may result in additional fees.
1.3. Pricing
Quoted prices may vary based on the property’s condition and room sizes. Tebcal Cleaning reserves the right to reassess rates if there are changes to the Client’s initial task list or requirements.
2. Cancellations and Re-scheduling
2.1. Cancellation by Client
Clients must notify Tebcal Cleaning at least 24 hours before a scheduled service to avoid a cancellation fee.
2.2. Re-scheduling by Tebcal Cleaning
If Tebcal Cleaning needs to reschedule, the Client will be notified in advance. In the case of last-minute changes due to unforeseen circumstances, Tebcal Cleaning will communicate via the Client’s preferred method and make efforts to reschedule as soon as possible.
3. Access to Property
3.1. Access Arrangements
Clients must provide access to the property via a door code or key. A fee will be charged if cleaners cannot access the property (see Lockout Policy below).
3.2. Alarm Systems
If the property has an alarm system, Clients must provide clear instructions on how to deactivate/reactivate it. Tebcal Cleaning is not liable for false alarms or any associated fees.
4. Equipment and Supplies
4.1. Cleaning Materials
Tebcal Cleaning provides all cleaning materials unless otherwise requested by the Client. If Client’s materials or equipment are used, they must be safe, operational, and require no special skills.
4.2. Instruction for Equipment Use
If the Client’s equipment is complex, clear and detailed instructions must be provided.
4.3. Liability for Client’s Equipment
Tebcal Cleaning is not responsible for any issues arising from the use of the Client’s materials or equipment.
5. Checklists and Priorities
5.1. Checklists
Clients can request a checklist or leave a priority list for the cleaners. The checklist ensures that tasks are completed within the allotted time.
6. Refunds
6.1. Refund Policy
No refunds will be issued once the cleaning service has been performed. If the Client is dissatisfied, they must notify Tebcal Cleaning within 24 hours for rectification.
6.2. Cancellations Refund
Refunds will be issued if a scheduled cleaning session is canceled by the Client within the allowed time (24 hours prior), and payment has already been made.
6.3. No-show Refunds
Refunds will be issued if a cleaner does not show up for a scheduled session, and payment has been received.
7. Complaints and Disputes
7.1. Handling Complaints
All complaints are taken seriously. Clients should contact Tebcal Cleaning as soon as possible to resolve any issues.
7.2. Immediate Notification
If the Client is dissatisfied with an ongoing service, they must notify Tebcal Cleaning immediately by calling 0117 987 8757.
8. Liability
8.1. Timeliness and Attendance
Tebcal Cleaning is not liable for any losses, expenses, damages, delays, costs, or compensation arising from late arrival of cleaners due to transportation or other issues beyond its control.
8.2. Property Damage
Tebcal Cleaning is not responsible for damages due to pre-existing conditions, the absence of water/electricity, or third-party presence during cleaning.
8.3. Minor Damages
Tebcal Cleaning is not responsible for damages valued at £100.00 or less.
9. Supplementary Conditions
9.1. Key Collection Fee
A £5.00 fee applies if cleaners are requested to collect keys from a third party. An additional £5.00 fee will apply if keys need to be returned.
9.2. Time Estimates
Time estimates for cleaning are based on average times and may vary. One-time cleanings may take longer than regular maintenance cleanings.
9.3. Cleaning Types
Post-construction, event cleaning, or cleaning of highly neglected properties may take up to three times longer than standard cleaning.
9.4. Laundry Services
Cleaners do not hand-wash clothes. Laundry services, if requested, are performed using a washing machine.
9.5. Fragile Items
All fragile and valuable items must be secured or removed.
9.6. Bed Making
Beds are not made unless specifically requested to respect Client privacy.
10. Children and Pets
10.1. Supervision of Children
Children should be supervised for their safety during the cleaning service.
10.2. Handling of Pets
Aggressive pets must be secured away from the cleaning area. Cleaners reserve the right to leave if a pet exhibits aggressive behavior, and the full cleaning fee will be charged. Tebcal Cleaning is not responsible for pets’ behavior during the cleaning service.
11. Photo Policy
11.1. Use of Photos
By hiring Tebcal Cleaning, Clients agree to allow photos of their space for internal use only, to track and document the cleaning progress.
12. Final Terms
12.1. Amendments to Terms
Tebcal Cleaning reserves the right to make reasonable changes to these Terms and Conditions with notice to the Client.
12.2. Binding Agreement
These terms constitute a binding agreement between Tebcal Cleaning and the Client.