Terms and
conditions
Tebcal Cleaning
When you hire our services,
You accept our terms and conditions
TEBCAL Service Corp, operating as Tebcal Cleaning (“Tebcal Cleaning”, “we”, “us”, or “our”), reserves the right to amend these Terms and Conditions at any time, with or without prior notice. These Terms apply to all cleaning services provided in Ottawa and surrounding areas.
By booking or receiving services from Tebcal Cleaning, the Client (“you” or “the Client”) acknowledges that they have read, understood, and agreed to these Terms and Conditions.
1. Services and Payments
1.1. Scope of Services
The services to be provided will be defined in the service agreement, quote, or written communication between Tebcal Cleaning and the Client. Emails, text messages, or other written confirmations may serve as evidence of the agreed scope of work.
1.2. Payment Terms
Invoices are issued after each cleaning service unless otherwise agreed. Payment must be made via electronic transfer to Tebcal Cleaning within five (7) calendar days of receipt of the invoice.
Late payments may incur a late fee of CAD $10 per day until payment is received.
1.3. Pricing
Quoted prices may vary depending on the property’s condition and room size. Tebcal Cleaning reserves the right to reassess rates if there are changes to the task list or the client’s initial requirements. If, at the client’s request, the service time is reduced, the agreed-upon time will still be billed. Tebcal Cleaning reserves the right not to charge for the full service.
1.4. Time Estimates
Time estimates for cleaning are based on average times and may vary. One-time cleanings may take longer than regular maintenance cleanings.
1.5 TIPS
Tips are appreciated by your cleaning team but not required.
2. Cancellations and Re-scheduling
2.1. Cancellation by Client
Clients must notify Tebcal Cleaning at least 24 hours before a scheduled service to avoid a cancellation fee ($50). Tebcal Cleaning reserves the right to decide not to charge this fee to its customers.
NO TERMS OR CONTRACT: There is no term to this agreement between the client or Tebcal Cleaning, and this also reserves the right to cancel the service provided at any time.
2.2. Re-scheduling by Tebcal Cleaning
If Tebcal Cleaning must reschedule due to unforeseen circumstances, the Client will be notified as soon as possible using their preferred contact method. Reasonable efforts will be made to reschedule promptly.
3. Access to Property
3.1. Access Arrangements
Clients must ensure safe and timely access to the property (keys, codes, concierge access, etc.). A fee ($50 CAD) will be charged if cleaners cannot access the property for customer responsibility.
3.2. Alarm Systems
If the property has an alarm system, clients must provide clear instructions on how to deactivate/reactivate it. Tebcal Cleaning is not liable for false alarms or any associated fees.
4. Equipment and Supplies
4.1. Cleaning Materials
Tebcal Cleaning provides all cleaning materials unless otherwise requested by the Client. If Client’s materials or equipment are used, they must be safe, operational, and require no special skills. Any type of surface or material requiring a special product or care during cleaning must be reported to Tebcal Cleaning at the start of the service to determine if our team can perform the cleaning. Tebcal Cleaning will not be responsible for claims regarding such items that have not been previously reported, nor for those related to materials or objects that appear old, worn, or vintage. The client accepts and acknowledges that Tebcal Cleaning is not responsible for defective, fragile, or damage-prone items or objects. If the client owns wooden items or other delicate materials, they must report them when requesting the service, so they can be taken into consideration before cleaning begins.
4.2. Instruction for Equipment and Material Use.
If the Client’s equipment is complex, clear and detailed instructions must be provided. Tebcal Cleaning staff have the right to refuse to use materials or equipment that they deem defective, dangerous, or that may affect their physical integrity.
4.3. Liability for Client’s Equipment
Tebcal Cleaning is not responsible for any issues arising from the use of the Client’s materials or equipment.
5. Equipment and Supplies
5.1 Checklists
Clients can request a checklist or leave a priority list for the cleaners. The checklist ensures that tasks are completed within the allotted time.
Under no circumstances are Tebcal Cleaning personnel authorized to perform any activities other than the cleaning for which they were hired. Should any other activity be carried out beyond what is described above, the client will be fully responsible for the safety of the personnel and will be liable for any resulting damage to the property, Tebcal Cleaning personnel, or any third party.
Tebcal Cleaning will not provide cleaning services considered to be work at heights or outdoors, and its staff is not authorized to perform such work even if the client requests it.
6. Refunds Policy
6.1 Refund
Our services are personalized for each client, therefore Tebcal Cleaning Inc. does not offer refunds. However, if you have any complaints about your cleaning service, please contact us within 24 hours of booking. We do not offer refunds, but we guarantee a second cleaning of the areas in question if you notify us within 24 hours of the initial cleaning. Clients must indicate, with photos, the areas of the house that were found to be lacking in the first cleaning. Areas not indicated within 24 hours of the initial cleaning will not be included in the second cleaning. Furthermore, clients cannot add a new service to the second cleaning without meeting our minimum requirement for additional services. Our second cleanings will be scheduled with the client based on their availability, and the client must be available to allow access for the cleaners and conduct the final inspection. Once this second cleaning is completed, no further complaints regarding the service already received will be accepted. If the client is present at the property during and after the service, they can verify the quality of the service with the staff. If they have any complaints, they should notify us immediately so that the necessary corrections can be made. If the client is satisfied with the service in the presence of Tebcal Cleaning staff, no further claims will be accepted once the staff member leaves the property.
6.2 Cancellations Refund.
Refunds will be issued if the Client cancels a scheduled cleaning session within the allowed time (24 hours prior) and payment or deposit has already been made.
6.3 No-show Refunds
Refunds will be issued if a cleaner does not show up for a scheduled session, and payment has been received.
7. Complaints and Disputes
7.1 Handling Complaints
All complaints are taken seriously. Clients should contact Tebcal Cleaning as soon as possible to resolve any issues.
7.2 Immediate Notification.
If the customer is not satisfied with a service in progress, they must notify Tebcal Cleaning immediately by calling or speaking to the on-site staff performing the work. It is important to remember that all complaints should be communicated respectfully.
8. Liability
8.1 Timeliness and Attendance
Tebcal Cleaning is not liable for any losses, expenses, damages, delays, costs, or compensation arising from late arrival of cleaners due to transportation or other issues beyond its control. In all cases, Arrival times are provided as time windows, not exact times, the customer will be notified of a time range during which Tebcal Cleaning staff can start the service without specifying an exact time.
8.2 Property Damage
Tebcal Cleaning is not responsible for damages due to pre-existing conditions, lack of water/electricity, or the presence of third parties during cleaning. Blocked toilets, drains, or other types of damage are not the responsibility of Tebcal Cleaning, nor is it obligated to resolve them.
ACCIDENTS & THEFT: The client is responsible for securing – cash, jewellery and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident.
In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hrs of service. The client must be present at the end of the cleaning. And must inspect the home before the cleaners’ departure. Any damages should be brought to our attention right away. Once the cleaners leave. The cleaner is no longer liable for any damages that may occur where we cannot verify the source of the damage.
The dollar value of any unique items destroyed must be proven in order to reach a settlement. We are not responsible for wall hangings attached with non-original hooks. Pins, thread, etc., are not permitted. Tebcal Cleaning and its cleaners will make every effort to ensure that frames are not damaged while dusting. Customers are responsible for using proper hanging techniques for their home decor.
All fragile and valuable items must be secured or removed.
If a customer suspects a theft or if a theft has occurred, it is their responsibility to report the incident to Tebcal Cleaning. The customer will file a police report, if a theft has occurred, and will proceed to legal action. Tebcal Cleaning does not cover any claims.
We strive to be the most convenient way to clean your home, and thus our company carries insurance in providing our services.
8.3 Minor Damages
Tebcal Cleaning will agree with the client on how to resolve any damages clearly and demonstrably caused by its personnel, valued at CAD 100.00 or less. For amounts exceeding this, a claim must be filed with the insurance company, and the client acknowledges and agrees to abide by the process stipulated by said insurer.
9. Supplementary Conditions
9.1 Clutter
Excessive clutter may limit cleaning results. Tebcal Cleaning is not responsible for lost items in cluttered areas.
9.2 Immediate abandonment of the property.
Tebcal Cleaning staff will immediately leave the service location in cases where they are victims of physical or verbal aggression by the client or any third party on the property, as well as if there are risk factors to their physical integrity (presence of weapons, drugs, animals, objects or dangerous people).
9.3 Supervision of Children
Children should be supervised for their safety during the cleaning service.
9.4 Pets
If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. Aggressive pets must be secured away from the cleaning area. Cleaners reserve the right to leave if a pet exhibits aggressive behavior, and the full cleaning fee will be charged. Tebcal Cleaning is not responsible for pets’ behavior during the cleaning service.
9.5 Quality Control
Our quality control consists of making home inspections and phone calls. A supervisor may enter your home during or after our cleaning team has done their job. They may call you at home or work. We believe that inspections and client contact is the best way to help in exceeding your expectations and improve our high standards. You may also receive a satisfaction survey. We appreciate you feedback.
9.6 Use of Photos
By hiring Tebcal Cleaning, Clients agree to allow them to take before & after photos of their space use to track and document the cleaning progress. Additionally these pictures may be used for marketing & as proof of work completed. This reduces discrepancies in expectations and helps Tebcal Cleaning continue to monitor its cleaning work quality and integrity. The photos of before & after cleaning taken will be properties of Tebcal Cleaning will not disclose cleaning location or reveal parts of the home that may indicate the customer’s personal information. Customers who are not comfortable with pictures may express their concerns to Tebcal Cleaning by calling or emailing us.
9.7 Bed Making
Beds are not made unless specifically requested to respect Client privacy.
10. Extra Work
Extra Work
Please call us in advance for special requests (i.e., refrigerator cleaning, garage cleaning, additional rooms, or any other extras) so we can schedule the necessary time to complete these tasks. We will provide an estimate over the phone; however, we reserve the right to adjust the quote after the work is completed. A customer may request additional work for their home as long as they contact Tebcal Cleaning before the scheduled service time to make the necessary adjustments.
Items we cannot clean/do
We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, Tebcal Cleaning cleaners will not clean or vacuum the area.
We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call the office and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, one to two rungs on a ladder, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.
Cleaning Behing Appliances
Cleaning behind appliances such as ovens, refrigerators, etc., is not included in standard cleanings, only in deep cleanings. Dryers and washing machines will not be moved under any circumstances. Cleaning behind furniture in homes will not be performed if moving the furniture poses a risk to our cleaning staff, the homeowners, or the furniture itself. During deep cleanings, if a client requests cleaning behind furniture, the furniture must be removed before our cleaning staff arrives. Otherwise, the client releases Tebcal Cleaning from liability for any damage that may occur to the property due to the handling or movement of the furniture.
Interiors of ovens, refrigerators, cabinets, etc. Customers requesting cleaning of the interiors of ovens, refrigerators, or cabinets must have these areas empty before our cleaners arrive. Please also consider the additional time and cost this will entail.
Our move-in/move-out cleaning requires that the customer’s home be empty before the cleaning service begins.
Wall Washing/Wall spot Cleaning
Customers who book wall washing or wall spot cleaning service with us agree that Tebcal Cleaning shall not be responsible for any damage to the walls during cleaning. There are several factors that may lead to damage to walls during cleaning and some pre-existing conditions may already be present before the service is rendered. Tebcal Cleaning reserves the right to refuse wall service, or any other cleaning service on grounds of health & safety, or other reasons as pertaining to its ability to properly perform the job.
11. Personal Information
Tebcal Cleaning will never share your information or call information with third-party companies or services without prior consent or unless required by provincial or federal law.
12. Final Terms
16.1 Hiring a team from Tebcal Cleaning
Our teams are prohibited from soliciting business from any client on their own behalf or on behalf of a third party during their contract with Tebcal Cleaning, and for two years after the termination of the contract, without the written approval of Tebcal Cleaning . You agree not to hire past or present teams from Tebcal Cleaning, for a period of no less than two years from the date the team member last worked in your property for Tebcal Cleaning; Otherwise, you acknowledge and accept that Tebcal Cleaning may charge you, as a customer, a penalty of $2.000 (Two Thousand CAD) for breach of this clause.
16.2 Amendments to Terms
Tebcal Cleaning reserves the right to make reasonable changes to these Terms and Conditions with notice to the Client.
16.3 Binding Agreement
These terms constitute a binding agreement between Tebcal Cleaning and the Client.
Feb 2026
Tips
Contact us
Email: [email protected]
Phone: +1 (613) 447-4034